(Last Updated: 2023-10-18)
Dear valued customers,
We want to provide you with an important update regarding our recent fulfillment challenges. Over the past few months, we experienced unexpected staffing shortages due to various reasons, which impacted our operations and resulted in significant delays in processing and shipping orders.
We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any delays you may have experienced. Our team has been working tirelessly to address these issues and get your orders back on track.
We're thrilled to announce that we have successfully resolved the staffing shortages, and we're making remarkable progress in reducing our backlog of orders. As a result, we're pleased to inform you that nearly all orders are now shipping within 6 days, a significant improvement from our previous average fulfillment time of 21 days.
Our commitment to you remains unwavering, and we are fully dedicated to getting your orders back to our usual standard of shipping within 24 hours. We anticipate this improvement to happen daily as we continue to work diligently to serve you better.
If you have any questions or concerns about your order, please do not hesitate to contact us at chad@filtersshipped.com. We sincerely appreciate your understanding, patience, and continued support during these challenging times.
Thank you for choosing FiltersShipped, and we look forward to providing you with even better service in the days ahead.
Sincerely,
The FiltersShipped Team
TLDR: Improving Fulfillment Times
