What's your return policy?
We understand that circumstances can change. You can request a refund for products within 60 days of purchase, provided they are unused and in their original condition. Unfortunately, products purchased more than 60 days ago or custom-size items cannot be returned.
How do I initiate a return?
To start a return process, please send the unused and undamaged items back to us at:
Attn: Returns Department
2800 Nazareth Rd.
Wellford, SC 29385
Remember, you'll be responsible for both the original shipping and return shipping costs.
When will I get my refund?
Upon receiving and inspecting your return, we'll inform you about the approval or rejection of the return. Refund amounts will be adjusted for shipping costs. Refunds are typically processed when the inspection is complete, but it may take 3-10 business days for the funds to appear in your account, depending on your banking institution.
What if my package arrives damaged or defective?
We apologize for any inconvenience. If your order reaches you damaged or with defects, please contact our team at hi@filtersshipped.com. They'll work swiftly to resolve the issue and ensure a hassle-free solution for you.
Can I cancel my order after it has shipped?
If your order has been shipped but you need to cancel it, get in touch with us at hi@filtersshipped.com right away. We'll make an effort to reroute the package to our warehouse. If successful, we will process your return and issue a refund. Please note that you'll be responsible for shipping fees in such cases.
