Refund policy
What is your return policy?
Standard size products may be returned within 60 days of delivery if they are unused, undamaged, and in their original condition.
All custom size air filter sales are final. Custom size filters are manufactured specifically according to the dimensions and specifications entered by the customer and cannot be returned, exchanged, or refunded. Please carefully review your measurements, actual size, filter depth, and product specifications before placing your order.
If we made an error while manufacturing your custom filters, please contact us at hi@filtersshipped.com so we can make it right.
How do I request a return?
To request a return, click the link below and sign in using the email address associated with your order. Shopify will email you a six digit verification code. No password is required.
Once you are signed in:
- Find the order containing the products you would like to return.
- Click Return items next to the order.
- Select the products you would like to return.
- Select a reason for the return and provide any requested information.
- Click Submit return request.
Submitting a return request does not automatically approve the return. We will review your request and email you with return instructions if it is approved. Please do not mail products back until your return request has been approved.
Customers are responsible for purchasing their own return shipping label. Any original shipping costs incurred by FiltersShipped.com may be deducted from the refund amount.
When will I receive my refund?
Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, less any applicable shipping costs.
Refunds are generally processed after the inspection is complete. Depending on your bank or credit card provider, it may take an additional 3 to 10 business days for the funds to appear in your account.
What if my order arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us at hi@filtersshipped.com as soon as possible. Include your order number and photos of the products and packaging so our team can review the issue and provide an appropriate solution.
Can I cancel or change my order?
Please contact us at hi@filtersshipped.com as soon as possible if you need to cancel or change an order. We cannot guarantee that an order can be changed or canceled once processing has begun.
Custom size filter orders cannot be canceled once manufacturing has started. Orders that have already shipped cannot be canceled and must follow the applicable return process. Customers are responsible for any shipping costs associated with an approved cancellation or return.