Your shipping and quality is exceptional, and your prices can't be beat. Your Customer Service is very helpful and VERY fast to respond!
This is my second order, there was a problem with the wrong Tracking number being issued, which Chad was able to correct very quickly on a Saturday.
Unfortunately, the filter shipped was wrong. I ordered a 20x20x6, and received a 20x25x6 filter. Order # was FS#2094
On top of the wrong filter being shipped, there was no card shipped with the filter to prove that it is a MERV13, which was ordered. No card telling me the MERV rating was included.
So I'm left with a filter that's the wrong size, and possibly the wrong MERV rating. The shipping pack slip says 20x20x6, this is very much a 20x25x6.
The first order I placed with you was 100% correct. This one was a hot mess.
Again, Chad was exceptionally helpful. Whoever is pulling your inventory needs to do better. I now have a filter that cannot be used.
Thank you and Best,
James F. Smith
Portland, ME