I ordered my filters not realizing that there is a difference between mine and normal filters, I have a 1inch lip that goes around it, so of course I ordered the wrong filters…… I messaged the company and got chad, who couldn’t have been nicer …. I took a photo of mine and then what was sent and he kindly explained I needed a different type of filter that he doesn’t sell. He helped me with the return process. After seeing how kind chad was I told my mom, who ordered from them as well as my friend. This company is the best, now if they would just sell my filters we would be set. Lol